VAT refund is eligible for customers who are not Indonesian citizen or not permanent resident of Indonesia, who live or stay in Indonesia no longer than 2 (two) months since he/she arrived in Indonesia. He/she must not be a member of airline crew.
Total minimum purchase should be IDR 5,500,000 in a single receipt from Central Department Store Indonesia on the same purchasing date.
Customers must show passport or valid ID along with purchase receipt to Customer Service 2nd Floor. Our staff will collect your data and fill in online VAT Refund form.
Customers will get 2 (two) pages of VAT Refund print that has been stamped by our Customer Service.
To claim the VAT Refund, customers must show forms to VAT Refund Counter at Terminal 2 Soekarno-Hatta International Airport, Jakarta. Note: Goods must be carried out from Indonesia as accompanied baggage overseas within 1 (one) month of the purchassed date.
Merchandise which has already been received by VAT Refund cannot be refunded according to the store’s policy.